Collenda application “” with over 1 million visits

A dunning procedure without paperwork? To this end, Collenda developed the 20 years ago (at that time still under the name ABIT). Between 2004 and 2008, the dunning courts of all German federal states adopted the application. Today, the portal registers over 1 million visits per year.

The user interface of is simple but clear: The appearance of the portal is based on the original paper form, including a green look. This was the specification during development, explains Ralf Scher, Manager Industry at Collenda.

Since it went online, the website has been a real hit. is used over 1 million times a year. No wonder, the application process is child’s play, self-explanatory and comprises eight steps.

  • Step 1: Enter authorized representative (if available)
  • Step 2: Enter claimant data
  • Step 3: Enter defendant
  • Step 4: Enter claim/demand
  • Step 5: Enter expenses and additional claim (if any)
  • Step 6: General information on the claim
  • Step 7: Check claim data
  • Step 8: Barcode printing/application submission

Open Credit – Debt Management

Collenda is your partner when it comes to optimizing your recovery success. The advanced payment plan functionality and integrated reporting help you improve your recovery rates. Decision-driven processing through automated dunning processes saves you valuable time and costs.

  • High degree of automation through administrable workflow control
  • Pre-litigation dunning process to avoid payment problems
  • Task list and case-based processing

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Once the applicant for the order for payment procedure has gone through this process, it is sent to the order for payment court online or by printout (a signature card and a card reader from the provider Governikus are required for online dispatch). The court finally forwards the dunning notice to the customer (debtor). tells you which district court is responsible for issuing the reminder notice when you enter your state.

The advantages are obvious: the automated dunning application does not involve the court or lawyer in the first step, thus shortening the court proceedings and reducing costs, as the lawyer’s fee is not required.

“The platform is perfect for smaller companies that want to process 10-20 dunning applications per month,” explains Ralf Scher. For larger volumes, the time required increases. This is because the data has to be entered by hand. This is in contrast to Collenda’s Open Credit 4.0 platform, for example, where dunning applications can also be processed in bundled form via the Debt Management module.

The platform was launched in 2004, initially in North Rhine-Westphalia and Bremen. By 2008, all federal states and all dunning courts had been added. At the time of its development, there was no comparable e-government offering that enabled citizens and companies to use the Internet for administrative procedures, explains Ralf Scher. Incidentally, the platform also impressed external experts and received the e-Com Award NRW in 2003.

If any questions should arise while using the platform, there is a help section.

Once set up, the application still has to be updated, of course: New laws have to be incorporated, VAT rates or late fees have to be updated. Ralf Scher gives an example: “The company form Limited (Ltd.), which is common in England, had to be added, for example.” Collenda is still responsible for maintenance and updates today.

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