CALL CENTER AGENT INBOUND (m/f/d)

Part-time, working student possible

For our customer support we are looking for you at the next possible date as

Part-time, working student possible

Your primary responsibilities will be to:

Together with your colleagues, you will be the central point of contact for incoming service requests regarding our software solutions.
You will record incoming requests by phone or e-mail using a user helpdesk system and transfer these messages to second-level support for further processing.
You monitor the respective support process with the help of tools and thus ensure compliance with our service levels.
You send predefined evaluations and regular statistics.

Qualifications:

You have completed vocational training in the commercial field or IT environment and have professional experience in a comparable position or
You are a student, ideally with a focus on IT or business administration
You have very good written and spoken German and good English skills
You are quick on the uptake and have excellent communication skills – especially on the phone
Commitment, high motivation and an independent way of working are a matter of course for you.

Your Benefits:

Flexible working: In addition to attractive remuneration, we offer flexible working hours and home office arrangements
Flat hierarchies: We give you space to push your own ideas and take responsibility
Your own DNA counts: You have the opportunity to help shape and develop the customer support at Collenda
A great team: cohesion and fun in what we do are very important to us
A feel-good atmosphere: Duz culture, fresh fruit, free drinks, staff events and discounts, sports activities

Enthusiastic?

Apply today and become part of our #teamcollenda!
Please send us your application documents to career@collenda.com.

We look forward to seeing you!