A beautifully renovated school building on the outskirts of the Dutch town of Doetinchem is the headquarters of Pinkcube, a supplier of promotional products and gifts. The company has quickly become a leading online player in this highly competitive sector under the motto “Effortlessly the most beautiful result”. For accounts receivable management, Pinkcube has been using S4Dunning, a software solution from Collenda, since 2016.
Speed is one of Pinkcube’s key core values, because that’s what promotional product buyers are looking for. A quote is sent within a minute, a free digital print with the customer’s logo, for example, within an hour. Speed is not only a priority in the delivery of products, but also in the response time of customer service via chat, email or telephone. Pinkcube always combines speed with the company’s other core values: effortless ordering, security and quality. The latter is achieved, among other things, by working with clear flat-rate prices and strictly selected suppliers.
Accounts receivable management at Pinkcube
All these customers and their orders are linked to a cash flow that Martijn and Karien are jointly responsible for.
A large part of the customers pay in advance, another part pays afterwards. “The basic principle,” says Martijn Pouwels, “is that customers pay when they order, preferably via the Dutch payment service provider iDEAL. They want to get the money as soon as possible, of course. When completing the order, the customer has the choice between different payment options.
S4Dunning is required for invoice customers who are in arrears. A big advantage is that S4Dunning is a partner of Exact, the software we use for our accounting. Every day we synchronise the invoices in Exact with the information in S4Dunning. In the software we have set up the workflow in four phases: with a reminder, a call, a call and an email as a last chance. We handle this very carefully. For example, we do an additional synchronisation to process later incoming payments. We also do a final check of the bank book before sending reminders.”