CALL CENTER AGENT INBOUND (m/f/d)

Part-time, working student possible

For our customer support we are looking for you at the next possible date as

CALL CENTER AGENT INBOUND (m/f/d)

Part-time, working student possible

Your primary responsibilities will be to:

  • Together with your colleagues, you will be the central point of contact for incoming service requests regarding our software solutions.
  • You will record incoming requests by phone or e-mail using a user helpdesk system and transfer these messages to second-level support for further processing.
  • You monitor the respective support process with the help of tools and thus ensure compliance with our service levels.
  • You send predefined evaluations and regular statistics.

Qualifications:

  • You have completed vocational training in the commercial field or IT environment and have professional experience in a comparable position or
  • You are a student, ideally with a focus on IT or business administration
  • You have very good written and spoken German and good English skills
  • You are quick on the uptake and have excellent communication skills – especially on the phone
  • Commitment, high motivation and an independent way of working are a matter of course for you.

Your Benefits:

  • Flexible working: In addition to attractive remuneration, we offer flexible working hours and home office arrangements
  • Flat hierarchies: We give you space to push your own ideas and take responsibility
  • Your own DNA counts: You have the opportunity to help shape and develop the customer support at Collenda
  • A great team: cohesion and fun in what we do are very important to us
  • A feel-good atmosphere: Duz culture, fresh fruit, free drinks, staff events and discounts, sports activities

Enthusiastic?

Apply today and become part of our #teamcollenda!
Please send us your application documents to career@collenda.com.

We look forward to seeing you!