Covid-19 as stress test for the receivables management of utilities

Energy suppliers assume that two to four percent of payments will be in delay. Due to the consequences of the pandemic, we are currently at the upper end of the scale. Especially in the business customer segment, energy suppliers must expect an increase in payment defaults. In times of crisis, ERP systems quickly reached their limits, though.

In an interview with energate, Jörg Hinnerkott, Product Owner for Collenda’s debt management solution, explains how digital receivables management with AI support can help to identify problems in an early stage. That way fitting measures can be taken that often offer a good compromise for suppliers and customers, saving costs for both parties.

Read the full interview in German here: