Artificial intelligence is currently inspiring the imagination in many industries, especially in the financial industry is currently abundantly experimented.
At Collenda, Artificial Intelligence will be used in receivables management in the future. Intelligent chat bots then interact with customers so well that they can no longer perceive the difference from “real” bank advisors. Another advantage: The chat bot lowers the inhibition threshold to ask even seemingly “stupid” questions.
The complete article from the FAZ from 02.04.2019 with an interview by Collenda CEO Christian U. Haas about artificial intelligence in customer communication is available for download here. Please contact us if you would like to receive a translation of the original FAZ article.