2ND LEVEL CUSTOMER SUPPORT AGENT DACH (m/f/d)

For our customer support we are looking for you at the next possible date as

Your primary responsibilities will be to:

Together with a dedicated team of currently 10 support agents you are actively involved in the solution of customer requests and incidents
You simulate requests and incidents reported by our customers in an own test environment
You share potential solutions with our customers and help them to implement such solutions
You document new solutions in our knowledge base and share knowledge with other team members
You act as an interface between consulting, sales, development and the end customer
You further enhance your knowledge and expertise by participating in internal product trainings on a regular basis
You share your ideas to optimize processes and workflows in Customer Support

Qualifications:

You have a degree in IT or business administration. Alternatively, you have experience in Customer Support and / or other relevant areas
Experience in the area of accounts receivable or receivables management is an advantage
Knowledge of dunning procedures (pre-court, court, and post-court) is a plus
You have excellent German language skills (preferably native speakers) and good English skills (both verbally and in writing)
You work in an organised and target-oriented manner always adhering to SLAs
You consider yourself as a fast learner and get used to new and complex topics
You follow an analytical and detailed approach to solve IT specific incidents
You have strong communication skills and show empathy towards our customers
You are extremely customer-oriented (Customer First attitude)
Nice to have:
- – You are familiar with ticket systems (e. g. Jira Servicedesk, Service Now etc.)
- – You have experience in the administration of knowledge bases
- – You are familiar with the use of databases and respective database languages (e. g. SQL, PHP)
- – Knowledge of other languages is an advantage (e. g. French, Dutch etc.

Your Benefits:

Flexible working: In addition to attractive remuneration, we offer flexible working hours and home office arrangements
Flat hierarchies: We give you space to push your own ideas and take responsibility
Your own DNA counts: You have the opportunity to help shape and develop the customer support at Collenda
A great team: cohesion and fun in what we do are very important to us
A feel-good atmosphere: Duz culture, fresh fruit, free drinks, staff events and discounts, sports activities

Enthusiastic?

Apply today and become part of our #teamcollenda!
Please send us your application documents to career@collenda.com.

We look forward to seeing you!